Returns and Cancellations

Cancellations

Once your order has been placed with us and in case you change your mind we do provide a 24 hour window for you to cancel you order. You could do so by emailing us at furniture@decofur.com

Refunds

All of our pieces are created in limited quantities, each item purchased on preorder is made especially for you and reserved in our warehouse. For this reason, we ask that you choose carefully as we cannot offer refund for preordered items. 

Occasionally delays can occur and we appreciate your patience, we promise your beautiful Decofur piece is well worth the wait! In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request.

Receiving Damaged Goods 

It is the buyers responsibility to check all items immediately upon receiving. 

If your order was received damaged in transit please email us with a description and supporting photographs at furniture@decofur.com within 24 hours of receiving goods. Failure to report any damages within this timeframe may void any transit insurance for your goods and therefore a resolution may not be provided.

All damaged goods will be required to be returned to us in the appropriate packaging so that the piece is not further damaged in transit. We will provide information on how to pack the item properly for its return, 

Please refer to the Warranty section for more information.